SymphonyAM abides by the principles set forth in the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Privacy Overview
SymphonyAM believes in and respects your privacy and the sanctity of information that may be provided. Symphony Advanced Media is in compliance with HIPPA and COPPA privacy guidelines. SymphonyAM is committed to respecting your privacy.
The information we collect is typically used in aggregate form to help companies understand marketplace needs as well as to create and deliver better products and services. We do not sell or rent any personally identifiable information.
The effective date for this Privacy Policy is November 1, 2010.
Personal Information
In the course of responding to our surveys or using our service, you may have the opportunity to voluntarily submit personally identifiable information (e.g., providing profile information, e-mail address or mobile phone number). SymphonyAM maintains this information in a database, and may use this information to invite you to participate in future surveys, subject to agreement with the authoring and the respondent-providing client and your explicit opt-in to receive e-mail or mobile communications. Your decision to participate in future surveys is completely at your discretion. That is, you have no obligation to complete this or any future survey. By participating in a survey or in visiting our web site, you understand and consent to this policy.
Notice to Children and Young People
SymphonyAM does not knowingly collect personally identifiable information from anyone under the age of 13.
Notice regarding health related topics/surveys
Because facts about a person’s demographic, health, health interest, and health care are private and sensitive, we know that you may have concerns about sharing information with us. This Privacy statement is designed to answer your important questions about privacy.
Use of Cookies
To invite you to participate in surveys that may be of great interest to you and to enable you to use our service, we use "cookies" and local shared objects ("Flash Cookies"). "Cookies" are small pieces of information that are stored by your browser on your computer, and are commonly used by most Web sites to provide you with an enhanced experience. Our cookies do not contain any personally identifying information, but they enable us to understand the surveys you may have taken. Most Web browsers automatically accept cookies, but you can usually change your browser to inform you or prevent the use of cookies. If you do not accept cookies, you may not be able, depending upon the individual survey, to complete more than the first set of questions in a survey or to use our service to create surveys.
Log Files
Like most Web sites, we log the use of our service. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks in order to administer the site, track aggregate movement, analyze trends, and gather broad demographic information for aggregate use. This information is not linked to personally identifiable information.
Security
We take every precaution to protect our users' information. Users who have any questions about the security at our Web site are encouraged to contact us as indicated below.
Confidentiality
We are sensitive to the privacy and security of your personal information. However, we cannot guarantee absolute security as such information may be transmitted using the Internet, other public telecommunication networks, servers, hardware or software ("systems") that are not owned, operated, or controlled by us.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal process served to us.
Communications
Below are the instances when users may receive e-mail communications from our site.
- Survey Invitations
If a user wishes to participate in future surveys, we may request an e-mail address. Out of respect for our users' privacy, we also enable users to opt-out of future survey invitations by following the Opting-Out practices outlined below. - Service Announcements
On rare occasions it may be necessary to issue a service related announcement (for instance, if our service is undergoing maintenance). These communications are not promotional in nature and users may not opt-out of these communications (although users can deactivate their account). - Customer Service Communications
At a user's request, we may communicate via e-mail, chat, or telephone to answer service-related questions. E-mails and/or chats transcripts may be maintained by Symphony Advanced Media to provide assistance in resolving any inquiries.
Opt-Out Policy
Users who no longer wish to receive our newsletter, promotional communications, or survey invitations may opt-out by replying to any received e-mail with "remove" or "unsubscribe" in the subject line, for mobile phone communications, reply with stop to the message or by contacting us as indicated below.
Maintaining, Updating, Deleting, or Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by e-mailing the contact information below. Symphony Advanced Media will respond to any access request provided within 30 days of submittal.
Links
This web site may contain links to other sites. Please be aware that we, Symphony Advanced Media, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site which includes any co-branded Symphony Advanced Media web sites.
Notification of Privacy Policy Changes
If we decide to change our privacy policy, we will post notification of those changes to this privacy statement on the homepage so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner materially different from that stated at the time of collection, we will notify users via e-mail. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/ deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also e-mail users who have opted to receive communications notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding our privacy policy, site security, or other item, please contact us at:
Symphony Advanced Media, Inc.
2475 Hanover Street
Palo Alto, CA 94304
(650) 935-9500
E-Mail: support@symphonyam.com
If users have questions or concerns regarding this statement, they should first contact our Privacy Department by e-mailing us at privacy@symphonyam.com or calling us at 650.935.9500.